Shipping policy

Shipping Policy

Thank you for shopping with Vivinaturo. We are committed to providing a smooth and reliable delivery experience for every order.

Order Processing

  • All orders are processed within 3 business days after payment has been successfully received.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.

Shipping Time

All orders are shipped from our U.S. warehouse.

  • Estimated delivery time: 5–7 business days after shipment.
  • Delivery times may vary depending on your location, weather conditions, holidays, or carrier operations.

Shipping Areas

We currently offer shipping to the contiguous United States.

If you require delivery to Alaska, Hawaii, Puerto Rico, or other U.S. territories, please contact us before placing your order to confirm shipping availability.

Shipping Fees

We offer free standard shipping on all orders within the contiguous United States.

Any additional shipping charges for remote areas or special delivery requests will be communicated before your order is processed.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number. You can use this information to monitor your shipment's delivery status.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, unexpected delays may occur due to severe weather, public holidays, carrier issues, or other circumstances beyond our control. We appreciate your understanding and patience.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the delivery date or expected delivery date. Our customer support team will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: 

queeney@vivinaturo.com

We aim to respond to all inquiries within 1 business day.